United Community Banks Inc. was the highest ranked Southeastern bank in terms of customer satisfaction, according to the J.D. Power and Associates 2010 U.S. Retail Banking Satisfaction Study published Thursday.
Blairsville, Ga.-based United Community Banks (NASDAQ: UCBI) scored an 815 and “among the best” ranking in the annual study. The Southeast average score was 768.
The scores are based on an 1,000-point scale. The study analyzes customer satisfaction with the retail banking experience based on account activities, account information, facility, fees, problem resolution and product offerings.